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Agent or hire: how to decide whether a job should grow through people or systems

When work outgrows your team, you can hire, deploy an agent or do both. Seven questions about the job itself point to the right answer.

The Infercline Desk · 1 h ago

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The Agent-or-Hire Scorecard
Should this job grow through people or through systems?

Seven questions about one job in your business. Each answer scores 0 to 3, so the total runs from 0 to 21.

Four possible answersHire someone. Improve the process first. A person and an agent together. Or agent-led, with a person approving the exceptions. Take the Scorecard.