AI agent guides
Practical playbooks for putting AI agents to work: where to start, what to measure and when a person should stay in charge. Every guide is written for operators, not engineers.
Latest
- The AI Workforce · 37 min ago
Agent or hire: how to decide whether a job should grow through people or systems
When work outgrows your team, you can hire, deploy an agent or do both. Seven questions about the job itself point to the right answer.
- Agent Playbooks · 40 min ago
How to put an AI customer service agent to work
A customer service agent can settle routine questions around the clock, but customers are wary and the business is bound by what it says. A step-by-step plan for doing it well.
- Agent Playbooks · 41 min ago
How to put an AI agent on accounts payable
Paying suppliers is repetitive, rule-based and digital, which suits an agent. It is also a favourite target for fraud. How to get the speed without the risk.
- Agent Playbooks · 42 min ago
How to use an AI sales assistant without annoying your customers
AI can research prospects, draft messages and keep records tidy. It can also flood inboxes and break marketing law. Where to use it, and where a person should stay in front.
- The Agent-Powered Founder · 45 min ago
What an owner can hand to AI agents first
Owners of small and growing firms carry too much admin. These are the jobs most worth handing to an agent first, and the ones to keep for yourself.
- Operators Building with Agents · 52 min ago
The first 90 days of an AI agent rollout
Most agent projects that fail do so in the first three months, for reasons that have little to do with the technology. A month-by-month plan for getting it right.
- Agent Security and Trust · 13 h ago
South African firms must prioritise data and security as AI use surges
Dell says 67% of South African companies now use AI, but many lack the data, infrastructure and security needed for scale.
More topics
What AI agents really cost a business: model prices, usage bills, set-up work and the people needed to check the output.
AI agent toolsThe products and platforms businesses use to build and run AI agents.
AI agents by industryHow AI agents are changing work in specific sectors, from finance and retail to logistics and healthcare.
AI agent security and riskThe risks that come with handing work to AI agents: data leaks, fraud, costly mistakes and new rules from regulators.
AI agent newsThe latest developments in the AI agent economy, read through a business lens.
AI agents for business: every topic in one place.