The Agent-or-Hire Scorecard

Should this job scale through people or through systems?

Seven questions about one job in your business. Each answer scores 0 to 3, so the total runs from 0 to 21. The total tells you whether the job should grow through people, through systems, or through both.

1 How often does this task happen?

A few times a year Monthly Weekly Daily or more

2 Are the steps the same each time?

Never the same Sometimes Mostly Always

3 Can the decisions be written down as rules?

No, it takes judgement A few of them Most of them All of them

4 Does the information arrive in digital form?

Mostly on paper or by phone Some of it Most of it All of it

5 If your business doubled, would you need to double the number of people doing this job?

No, it would barely change A few more people Nearly double Yes, double

6 How costly is a mistake?

Severe: legal, safety or serious money Costly Annoying but easy to fix Trivial

7 Can a person check the result quickly?

No, checking takes as long as doing It takes a while In a few minutes At a glance

See my result