The short version
OutSystems has launched Agentic First Notice of Loss, a pre‑built AI tool that links customer apps, AI agents and existing claims systems for auto insurers. The solution speeds up claim intake while keeping adjusters in charge of coverage, liability and payment decisions.
What happened
OutSystems announced the general availability of Agentic First Notice of Loss, a pre‑built solution for auto insurers.
The tool connects customer‑facing applications, AI agents and the insurer’s existing claims platform through an integration layer.
It captures driver statements, third‑party details and damage photos, checks policy coverage and opens a claim without replacing human adjusters.
The background
OutSystems says many insurers are stuck in AI pilots because projects take too long; 35% of insurance IT leaders report projects have not started for that reason.
Legacy systems or scattered data are cited by 42% of leaders as the main barrier, and 39% point to integration challenges.
Research from InvoiceCloud shows 83% of US consumers would switch carriers after a poor claims experience, highlighting the pressure on claims handling.
What it means for owners and operators
Owners can expect faster first‑contact response, which may improve customer retention and reduce churn risk.
Operators gain a way to automate repetitive intake steps while keeping audit trails and human oversight, lowering manual hand‑offs and staff fatigue.
Executives can use task‑level testing to benchmark AI models on accuracy, speed and cost, helping to control operating expenses.
Founders of insurtechs can build on the solution’s production‑ready foundation to add custom business rules or UI screens without rewriting core systems.
The numbers
42% say legacy systems or scattered data are the biggest barrier.
39% cite integration with existing systems as a hurdle.
83% of US consumers would switch carriers after a poor claims experience.
Our take
Analysis by Infercline
AI claims tools promise speed, but insurers must guard against rushed decisions and integration headaches.
What to do in your business tomorrow
- Map your existing claims data flows to identify where AI‑driven intake could reduce duplicate entry.
- Set up a pilot of a conversational AI agent on a low‑volume claim type, monitoring accuracy and speed against current handling times.
- Define governance rules that require adjuster approval before any coverage or payment decision is finalised.
Related coverage
Sources
- itwire.com: OutSystems Introduces Agentic Claims Solution to Modernize Policyholder Experiences
- itbrief.com.au: OutSystems launches AI claims tool for auto insurers
- cfotech.com.au: OutSystems launches AI claims tool for auto insurers