Agent Playbooks
Practical instructions for putting agents to work in sales, finance, customer service and operations, written for operators, not engineers.
Latest
- Agent Playbooks · 2 h ago
How to put an AI customer service agent to work
A customer service agent can settle routine questions around the clock, but customers are wary and the business is bound by what it says. A step-by-step plan for doing it well.
- Agent Playbooks · 2 h ago
How to put an AI agent on accounts payable
Paying suppliers is repetitive, rule-based and digital, which suits an agent. It is also a favourite target for fraud. How to get the speed without the risk.
- Agent Playbooks · 2 h ago
How to use an AI sales assistant without annoying your customers
AI can research prospects, draft messages and keep records tidy. It can also flood inboxes and break marketing law. Where to use it, and where a person should stay in front.
More angles
Jobs agents can do, human versus agent, what an AI employee costs.
The Economics of AIAgent pricing, cost per task, budgets and return on investment.
The Agent-Powered FounderLean businesses, startups, scaling without hiring at the same rate.
The Agent StackPlatforms, products, models and tools businesses build agents with.
The Agent EconomyFunding, acquisitions, markets, policy and industry developments.
Agent Security and TrustData, privacy, permissions, breaches, approvals and accountability.
The AI Opportunity DeskIndustries, markets and business models ripe for agents.
Operators Building with AgentsReal deployments inside named companies, with results.
The Agent Directory and DealsReviews, rankings, comparisons and offers.
AI Exits and AcquisitionsAcquisitions, company sales, mergers, exits and listings of AI and agent companies.